Privacy Policy

Your data and its security is important to us. Woodgrove Contractors Limited (“We” or “Us”) are committed to protecting your privacy.

This Privacy and Cookie Policy explains how and why we collect and process your personal data through your use of our site www.wgcontractors.co.uk and through our services to you.

1. WHO ARE WE?

Woodgrove Contractors Limited provides architectural refurbishment and internal and external redecoration works across London and the Home Counties.

Richard Symons is the data controllers and is responsible for your personal data. He can be contacted at:

info@wgcontractors.co.uk

Unit 14 Kempton Gate Business Centre
Oldfield Road
Hampton
Middlesex TW12 2AF

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@wgcontractors.co.uk.

2. WHAT PERSONAL INFORMATION WILL YOU COLLECT ABOUT ME?

We may collect the following data from you when you use our services:

Cookie data when you use our website (see Cookie section 8 below for further information)
Name
Address
Phone number
Email address
We collect such information about you when you make an enquiry or place an order for services from us.

This policy also relates to our use of any personal information you provide us by phone, SMS, email, in letters and other correspondence, and in person.

Sensitive Data

We may occasionally need to collect sensitive health data from you. This only applies in certain circumstances. We require your explicit consent for processing sensitive data, so when you submit your details, we will ask for you to confirm your consent to this processing or give you a hard copy when we meet with you.

Hyperlinks

The www.wgcontractors.co.uk website contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. They will govern the use of personal information you submit when visiting these websites, which may also be collected by cookies. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

3. HOW WILL YOU USE THE INFORMATION YOU COLLECT ABOUT ME?

We will use the personal information you supply to respond to your enquiries, to manage the work we do for you, and to tell you about other products or services that may be of interest to you.

We will not share your information for marketing purposes with third parties.

4. WILL YOU SHARE MY PERSONAL INFORMATION WITH ANYONE ELSE?

Generally, we will use your information within Woodgrove Contractors Limited and will only share it outside where you have requested it or given us your express consent.

Exceptions to this are:

Where disclosure is required or permitted by law (e.g. to government bodies and law enforcement agencies)
We may disclose your personal data to our insurers or professional advisers for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.
We may disclose your name and contact details to our suppliers or subcontractors where necessary for them to carry out the work you have contracted us to do.
Where PayPal is used for financial transactions, we will share transaction data with PayPal only to the extent necessary for processing payments, refunds or dealing with related complaints or queries. You can find out more about PayPal’s privacy policy at https://www.paypal.com/en/webapps/mpp/ua/privacy-full.
We require these third parties to comply strictly with our instructions and we require that they do not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in this way.

5. INTERNATIONAL TRANSFERS

Sometimes we use third parties to process or store your information on our behalf, for example storing data using Cloud services for accounting, marketing and database administration.

Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:

We will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

6. HOW LONG WILL YOU KEEP MY INFORMATION?

We will hold your personal information on our systems for the duration of your contract with us, unless we are required to keep it longer for legal purposes as per section 4 above.

7. HOW CAN I ACCESS OR DELETE MY INFORMATION?

You can request a copy of the information we hold on you at any time by writing to us. We will need evidence of your identity in order to process such a request and we will respond to your request within 30 days of the date you send it to us. If we are unable to supply your information within that time, we will let you know. We may withhold personal information that you request to the extent permitted by law.

You can also request that all information we hold on you is deleted, subject to where we need to keep it for legal reasons (e.g. accounting purposes or for legal disputes).

If there are inaccuracies with the personal information we hold about you, please let us know and we will correct your records.

To request a copy of your information, to have it updated or deleted altogether, please contact info@wgcontractors.co.uk.

8. WEB BROWSER COOKIES

a) What is a Cookie?
A cookie is a small file, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (all referred to here as a “device”) web browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your web browser if your browser’s preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows. Similar technologies are also often used within emails to understand whether the email has been read or if any links have been clicked.

b) How do you use cookies?
Woodgrove Contractors Limited uses traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to our customers’ needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

If you have any concerns about the way that we use cookies please contact us at info@angelwindowcleaners.co.uk.

9. DATA SECURITY
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

10. CHANGES TO OUR PRIVACY AND COOKIES POLICY
This Privacy and Cookies Policy may be updated from time to time so you may wish to check it each time you submit personal information to us. The date of the most recent revisions will appear on this page. If material changes are made to the Privacy and Cookies Policy, for instance affecting how we would like to use your personal information, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

11. CONTACTING US ABOUT THIS PRIVACY AND COOKIES POLICY
If you any questions or comments about this Privacy and Cookies Policy please contact: info@angelwindowcleaners.co.uk

Privacy Protection

This policy establishes how we handle information we learn about you when you visit our website. Protecting the privacy and personal data of our visitors is of utmost importance to us. Protecting your privacy and your personal data is an important aspect of the way we create, organise and implement our activities on-line and off-line.

Purpose Specifications and Data Collection

In general, you can browse the Angel Window Cleaning Ltd website without disclosing any information about yourself. If you visit the Angel Window Cleaning Ltd website to read or download information, we collect and store only the following information that is automatically recognised: the date and time, the originating IP address, the domain name, the type of browser and operating system used (if provided by the browser), the URL of the referring page (if provided by the browser), the object requested and the completion status of the request.

Linkages Characteristics

The specific practices outlined in this privacy statement apply to the Angel Window Cleaning Ltd website. Other bodies/entities linked to the Angel Window Cleaning Ltd website may have different practices, though the commitment to your privacy will always be the same. You are encouraged to review the privacy statements of other bodies/entities when visiting their website(s).

Cookies and Other Technologies

As described above, we sometimes collect anonymous information from visits to our site to help us provide better customer service. For example, we keep track of the domains from which people visit and we also measure visitor activity on the Angel Window Cleaning Ltd website, but we do so in ways that keep information anonymous. We use the information that we collect to measure the number of visitors to the different areas of our site, and to help us make the site more useful to visitors. This includes analysing these logs periodically to measure the traffic through our servers, the number of pages visited and the level of demand for pages and topics of interest. The logs may be preserved indefinitely and used at any time and in any way to prevent security breaches and to ensure the integrity of the data on our servers.

We collect the anonymous information we mentioned above through the use of various technologies, one of which is called “cookies”. A cookie is an element of data that a website can send to your browser, which may then be stored on your hard drive. For example, on a website with a login system (if users register for it), cookies are used to save the visitor’s password so that it does not have to be entered at each new visit.

This anonymous information is used and analysed only at an aggregate level to help us understand trends and patterns. None of this information is reviewed at an individual level. If you do not want any transaction details used in this manner, you can disable your cookies.

Individual Participation / Access

You can ask us whether we are keeping personal data about you, and you can also request to receive a copy of that personal data. Before sending you any personal data, we will ask you to provide proof of your identity. If you are not able to provide proof of identity, we reserve the right to refuse to send you the personal data.

We will make a sincere effort to respond in a timely manner to your requests to the previous questions or to correct inaccuracies in your personal information. At any time, you may request that we delete or correct your personal information in our logs. For such requests please contact info@angelwindowcleaners.co.uk

Visitor’s Choice

Registering on the Angel Window Cleaning Ltd website is optional. If you choose not to register or provide personal information, you can still use the Angel Window Cleaning Ltd website. However, you may be restricted to what you can do. Angel Window Cleaning Ltd views the customer information that it collects as a valuable and confidential asset of which we take great care to ensure its safety.

You may choose to register and receive promotional or marketing information from Angel Window Cleaning Ltd, by selecting the appropriate option when you register personal data.

We use the information for three general purposes: to fulfil your requests for certain areas of the website, to contact you if needed, and to help us maintain the website software and hardware.

If you choose to register, your information will no longer be anonymous and will be available to Angel Window Cleaning Ltd staff and to delegations for the purpose of marketing. If you do not wish to continue receiving promotional or marketing information, please notify us by email at info@angelwindowcleaners.co.uk

Security

We intend to protect the quality and integrity of our personal information. Angel Window Cleaning Ltd has implemented technologies and security policies to protect the stored personal data of our users from unauthorised access, improper use, alteration, unlawful or accidental destruction and accidental loss. Angel Window Cleaning Ltd employees and processors who have access to personal data are obliged to respect the privacy of our visitors and the confidentiality of their personal data.

Angel Window Cleaning Ltd will not sell or rent your personal information to anyone.

We will only send personally identifiable information about you to other companies or people when:

We respond to court orders, or any legitimate request by authorities with which we must comply for legal process; or we find that your actions on our website violate these instructions.

Links

Throughout the Angel Window Cleaning Ltd website, you will find links to third party websites. Please note that Angel Window Cleaning Ltd is not responsible for the privacy policies or content on third party websites.

Privacy Support

If you have any enquiries about our privacy statement, please contact info@angelwindowcleaners.co.uk